COMPLAINTS HANDLING

Grievance Center

For the purpose of providing a trusted channel for the Company’s stakeholder to  expresses dissatisfaction about an action or lack of action,  about the standard of service/ deficiency of service of the Company or asks for remedial action,  ITM provides a channel to systematically resolve those grievances at  Voice of Stakeholders (VoiS) www.voisitmg.com.

Reporting Flow